In the rare event that your product(s) arrive damaged, or you receive the wrong items, you must contact us within 24 hours of receiving the product(s) via email at firstname.lastname@example.org to notify us of the issue. We may request you send us an email with a photo of the damaged or incorrect good(s) and also of the invoice and packaging.
You will be asked to ship the damaged or incorrect good(s) back to us; Shipping costs will be refunded.*
* Items must be returned within 10 days of notifying us, wrapped properly, in their original packaging. Items received after this time period will not receive a refund.
* Under NO circumstances may used items be returned. Used items will not be refunded and will not be resent to the purchaser.
* We reserve the right to refuse a refund/exchange on a return if it does not meet our return policy requirements.
You may cancel an unprocessed order by sending an email to customer support, but will be charged a 25% restocking fee; processed orders may not be cancelled. Due to the nature of our products, this is a no returns industry. If you feel your purchase warrants a return or exchange due to extenuating conditions please feel free to email customer support.
NOTICE: All products undergo quality inspection before being shipped. When your product(s) arrive please check for damages caused by shipping, as used products will not be replaced or refunded.